Connect with Dr. Stanley Hess DDS Pediatric Dentist in Albuquerque, NM

Dr. Stanley Hess DDS - Pediatric Dentist

3.5 based on 11 reviews

1 Rating out of 5 stars

505-881-0200

Albuquerque, NM

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Dr. Stanley Hess Rating 3.5 stars based on 11 reviews $$
Modest Facilities
Inefficient Service
Mild Stress
Good Results
Moderate Cost
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Smiling Patient likes Dr. Stanley Hess on March 28, 2016, 2 p.m.
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Smiling Patient dislikes Dr. Stanley Hess on Feb. 23, 2016, 3:19 p.m.
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Review 1 by Stars: 5.0 on Link
I have taken both my boys to Dr. Hess from the beginning of their teething years. My 5 year old has no real problems and is extremely comfortable with Dr. Hess and his staff. My 3 year old has suffered with poor dental health since he began teething and trips to the dentist have always been traumatic for him. No matter the extreme anxiety and discomfort my little dealt with each time, Dr. Hess and his staff remained calm and very professional. They spoke calmly to my baby and soothed his anxiety and adjusted techniques as they were able when they realized that a certain noise or scraping irritated him. Each visit has been a tough one on my little guy and myself, but our last was the most successful. My little man was able to sit in the chair with no screams and the anxiety level was at an all-time low. I praise Dr. Hess and his staff for all they have dealt with and done. They have provided me with tools to better my sons oral health while still respecting my wishes and addressing all my concerns. Dr Hess isn't in our dental network on our insurance, so we tend to pay a little more out of pocket for his care and treatment, but it is well worth the extra cost. Esther S.

About Front Desk: Kim and Carlos work together so well and are very efficient. They answer all my questions and provide me with information that I wouldn't have thought to ask about. There have been times where I have called the office with administrative and clinical questions and all have been answered immediately and professionally. They are timely with scheduling appointments as well as providing reminders to upcoming appointments. Esther S.

Front desk:

My Experience: Children's / Pediatric Dentistry

I know this doctor: 3 Years

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Review 2 by Stars: 2.0 on Link
Office manager is a jerk. Dr. Hess is good. The office manager placed our account into collections without even a phone call to us. Then when we called her, she called us names and continued to harass me.

About Front Desk: Office manager is a total jerk.

I know this doctor: 10 years

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Review 3 by Stars: 2.0 on Link
We have found Mr. Hess to very disresptful indeed towards our 8-year-old child. Our daughter suffers from a disorder called Selective Mutism; simply put, the physical inability to speak in certain situations. Mr. Hess could not comprehend why our child would not speak to him, even after being fully informed about this awful condition. Most children of course - and their parents - will have no difficulties with Mr. Hess; they are lucky. We transferred to a different dentist, but Mr. Hess deliberately made it very difficult to release the necessary medical records pertaining to our daughter. I cannot comprehend why a person in such a profession would be so vindicative; simply because we wanted our daughter to be treated by an alternative, competent dentist.

I know this doctor: Almost four years

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Review 4 by Stars: 4.5 on Link
My son was terrified of the dentist. Every time I took him to the dentist or mentioned the dentist, was beyond stressfull. A visit to Dr. Hess' office was a totally different experience for us. My son felt very comfortable with him and his staff which allowed the Dr. to do a quality job. My son knows of his next appointment and is not at all aprehensive about it.
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Review 5 by Stars: 4.0 on Link
My 6-year-old daughter's very first cavity turned out to be a big one: she needed a root canal. She is a very emotional and anxious child so we needed someone who would agree to use mild sedation. We were referred to Dr. Hess. My daughter drank the medicine and was calm enough to be cooperative and obedient throughout the 1 hour and 15-minute intensive procedure. Dr. Hess allowed me to hold my daughter's hand and be a calm, trusting, and reassuring presence during the entire time. His office staff are friendly, helpful, encouraging, and caring. Dr. Hess is very good with kids. He speaks directly to children and uses words children can relate to. He explains to the child everything he is doing and why he is doing it. He is calm, matter-of-fact, and doesn't use words like "hurt" or "drill". Instead, he talks about the difference between feeling pressure vs pain, "putting the tooth to sleep", and "cleaning out the germs inside the tooth". My daughter had no pain during or following the procedure. In fact, the next day I heard her bragging to her friends that "it didn't even hurt one bit!" Dr. Hess did a superb job - careful, gentle and thorough.
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Review 6 by Stars: 5.0 on Link
My child is naturally very nervous and anxious. On our first visit, Dr. Hess took extra time to comfort and get to know us. His chair-side manner is comforting and calming while still being matter-of-fact and honest about procedures. My child came to trust Dr. Hess and actually enjoyed going to the dentist! During the 6 years that we have known Dr. Hess, we were without dental insurance for a time and Dr. Hess' office worked with us to help reduce costs and create an affordable payment plan.

I know this doctor: 6 years

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Review 7 by Stars: 4.0 on Link
Friendly chair-side manner, very professional staff, he provided very good care and very good recommendations for planned care. No complaints.

I know this doctor: 2

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Review 8 by Stars: 5.0 on Link
We took our daughter to about 4 other dentist before finding Dr. Hess. She has been there for almost 5 years. He is the BEST! A God-send!
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