out of Read Reviews for Dr. Heidi Hame
Prior to visiting with my 2 kids I had their billing staff check coverage with my insurance to make sure there were no surprise charges after service. A couple months after service surprise! A huge bill with charges for services my insurance supposedly did not cover. I tried to contest the charges and was told they would resubmit to my insurance. On 6/30/10 I called and spoke with Latoya from their billing staff who informed me my insurance had covered everything and there were no further charges. Months later I receive a collections letter stating I am responsible for other charges not covered. Ridiculous. Further conversations with my insurance company reveal their billing staff did not submit claims to my insurance properly nor in a timely manner from the beginning and that's probably why they are trying to make me responsible. I thought since we checked coverage ahead of time this would have all been avoided. They are greedy and unsatisfied trying to make me pay more than the minimum or standard rate my insurance paid them.
About Front Desk: Their billing department is clearly incompetent and continues to change their story. The latest excuse is we were "Out Of Network". At no point did they EVER inform us we were "Out of Network" or that our services would not be covered. As explained prior, this was the first thing we asked prior to the visit. After our insurance information was given they assured us we were covered for the services requested 100%. Upon the visit they again assured us our insurance covered us entirely. If at any point they would have told us our insurance did not cover us 100%, then we would have gone elsewhere, period. They are simply trying to cover up their billing mistakes and I refuse to be taken advantage of.
Front desk:
I know this doctor: 4 years
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i would recommend this place to friends and family,(at first i canceld my appointments that i made due to reading the reviews, it really scared me, i even told them why i cancel the appointment, then the manger called me to speak to me about this and i went in for myself to see what it was really like and it was AWESOME !! very professional and friendly and great staff, and the dr.s were very helpful and explained everything to me and my children.and i read the fine print before i signed anything and i asked lots of questions and they answered all of them, i didnt have to pay anything, i have very good dental insurance. it was a very good experience. im going back again . those people who put negative reviews those who lie, about the charges etc. SHAME ON YOU. none of that happen to me.
I know this doctor: few days
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First off, you wait forever! My daughter was left alone in the room so they could treat another child. They tried talking me into white fillings but it was too expensive so I said no and elected to get silver. When she was done ( almost 2 hrs later) dr Heidi told me she did the white anyway, but won't charge me extra. I was suppose to pay $129.80. I paid $50 that day and was suppose to be billed for the remaining $79.80. I got a bill a month later for $193.80. I called to find out why. They charged me $50 for a cleaning in April, and another $72 for a cleaning in October. So I should owe them $201.80, but they gave me a discount. $8?!?!?! I hate you dr Heidi. You are a rip off!
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Im afraid of dentist and I didnt want my kids to be the same way so I took them to Dr Heidi thinking they would have nothing but positive experiences. Well the first time we went everything was ok. My son had a "dead" tooth and I wanted to get it pulled since it was a baby tooth after all. Well Dr Heidi's brother convinced me to get a baby root canal because pulling his tooth would cause damage to his speech "allegedly". We get the rooth canal and crown and everything looks ok, we go back 6 months later and the same Dr says "mom it doesnt look like the crown is working, I say we pull the tooth." Pull the freaking tooth!!! What happened to the speech problems?!? I told the Dr no way, I paid $200 for that crown and it's gonna stay in until it falls out. Well fast forward to a few weeks ago, the office called to schedule the 6 month checkup. There hours are not very working parent friendly so I requested the day off all for these fools to call me and change the time and then call me back to cancel the appointment all together because the Dr wasn't going to make it in. This was the day before and I had already requested the day off. I asked if they had emergency services because my sons tooth (crown) was loose and hurting and the answ
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My daughter has been a patient at this office since the age of 1 and she has always been treated well. My daughter loves the Hames and my son will be attedning there wonderful office to have his very first dental visit. They have a very friendly staff and televisions in every room. There are all sorts of learning toys, books and video games in the waiting room which kids just love. My children will be with this great office until they are to old to attend.
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