out of Read Reviews for Dr. James Riley
Dr. Riley came recommended from coworkers, and I was very happy with his dentistry. He is a genuinely kind, gentle dentist who cares about his patients. He diagnosed my pain and suggested non-intervention treatments before costly procedures. I used a periodontal rinse which cleared up my gum sensitivity and therefore, avoided a possible root canal. Unfortunately, the office receptionist/manager was very difficult to deal with around billing my insurance company. She gave me wrong information about coverage, and I agreed to procedures that were more costly than I realized. I found her demeanor with patients and Dr. Riley to be authoritarian as opposed to professional. While I would whole heartedly recommend Dr. Riley, I can not recommend it as a stress-free dental office experience.
I know this doctor: 2 years
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overall, i've had good experiences w/ dr. riley and now w/ dr. simmons (sp?). ms. jackson at the front desk is incredibly friendly and helpful w/ insurance issues (although i've had some claims come back not totally paid - probably an insurance issue???) my first time there i had a hygienist who was very friendly. but i felt that the last time i was there, the hygienist was perhaps inexperienced and didn't pay too much attention to what she was doing.
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Billing and insurance was a nightmare with this dentist. I should have had no responsibility to pay for a general cleaning with my insurance. It took us multiple calls to the dentist and insurance companies to straighten out the offices billing mistakes.
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Dr. Riley is sweet and is really great to work with, but his admin has an attitude! I am switching dentists before of this attitude!
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