out of Read Reviews for Dr. Michael Hopkins
Great Staff! Wonderful location. I was extremely nervous and they were able to accomodate me. The offer nitrous at no additional charge. I would highly recommend Dr. Hopkins to all my friends and family.
I know this doctor: 5 years
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Dr. Hopkins has been my personal dentist for 20 years. He and his office staff are highly professional and create a very comfortable, relaxed environment. He stays on top of the latest procedures and treatments in the industry.
His staff(hygienists, assistants, front desk) are always concerned about quality and take the time to do things right. They explain procedures in a sensible manner. Unlike past dental offices I've visited, this staff seems positive in every area and supportive of each other.
I would highly recommend Dr. Hopkins to anyone new to the Southbay or is looking for a top quality dentist. You will not leave his practice once you've started.
I know this doctor: 20 yrs
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The doctor is good.
But the front desk staff are not helpful at working with insurance claims.
They put down the same set of tooth number for two claims.
The insurance won't pay for the same tooth twice.
I called the staff, they said the insurance might not pay for them anyways since they are in sextants instead of in quarters.
But I thought they still should have helped me by working with the insurance company to have the tooth number corrected first before jumping to the conclusion by themselves. It is only a phone call away.
Also, they never reminded me how close I am to the maximum before a procedure so we can plan out the visits.
For some dental works, I could have waited until the next year instead of paying out of my pockets this year, then have no work to do next year.
Staff at the other dental offices that I visited before actually care about how much money the patient is spending and try to work out the best solution possible.
Staff in this office just pushes the paper work through.
I know this doctor: Staff are not helpful with claims
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I was terrified 11 years ago of all dentist (past experience). My mouth is awesome and now I go in just to say high and get a cleaning!
2 years ago I had a cheap HMO and went to their dentist. I am now paying the price it was not worth it. Michael is fixing it all over again!
About Hygienist: Awesome!
I know this doctor: 11 YEARS
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As long as I live in the area and Dr Hopkins is dentist he'll forever be my dentist. I was referred to him by a friend after going to several dentist in the area. I've never felt more comfortable with a dentist ever. After having done a filling he called me the next day to make sure everything was ok. I've never had a Doctor call me it was such a wonderful surprise. While in his office everyone was polite, cheerful, and over all the two appointments I've had were delightful.
About Hygienist: The hygienist went fare beyond my expectations. She cleaned my teeth and addressed concerns I had. I can't tell you how impressed I was with this Dr. and his wonderful staff.
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This is strictly about his customer service not his qualification as a dentist. Until a couple of days ago I had no problem. His hygienist "Debbie" (who is not my regular hygienist) did a poor job of cleaning my teeth. She was running late ( 15 minutes) and was trying to finish for her next appointment. She was extremely rough and was hurting me and I told her so. When she wanted to polish my teeth I declined because they did not feel clean and she was too rough. That evening my lower back gums were swollen and throbbing and I left a message that I might need to come in if it gets worse.
In today's mail there was a letter from him and I thought how nice that they want to know how my gums are. Well, It was an offensive letter dismissing me as their client. !!!!!! What would have been appropriate would be to ask ME what happened.
What has happened to common courtesy and respect and customer service?
I know this doctor: 2 years
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Dr. Hopkins and his staff are professional, courteous and kind to all their patients. His patients range from the very young to the not so young. I've had fillings, cleanings and crowns. Very little pain and they really talked me through everything that was being done. Everyone who works there seems genuinely happy to be there and it rubs off on his patients. Going to the dentist can be a dreaded experience but it's not if you are going to see Dr. Hopkins.
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I don't know about the "Best in my area" category ( I have only been to him), but Dr. Hopkins is a nice guy, very professional, and the experience was about as good as it gets for time in a Dental Chair. I have had cleanings, fillings, and sealant replacement done by him. Overall very good.
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