out of Read Reviews for Dr. Karen McNeill-O'Conno
Smiling Patient
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Dr. Karen McNeill-O'Conno
on Aug. 14, 2015, 4:05 p.m.
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Nothing but a high pressure sales office for unnecessary dental work. Stay away! I had almost brand new crowns on both back molars and I was told by Dr. McNeill my crowns were both cracked and damaged, needing to urgently be replaced. They tried desperately to get me to agree on the spot to remove my "damaged" crowns and put on temporaries. I said no I wanted to get another opinion (I recently moved to town). The next dentist I went to said there was absolutely NOTHING wrong with my crowns and they were in perfect condition. I am reporting Dr. McNeill to the state and hopefully she will have her license taken away.
Hygiene time: 45
I know this doctor: 1
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I chose this Dr. McNeill-O'Connor's office because they advertised that they had a digital x-ray machine and I am very concerned about reducing x-ray exposure. BUT I learned from the staff AFTER I had x-rays taken that the machine used on me was an older technology non-digital model, NOT the digital machine that was advertised to me because it was broken. The staff member revealed that the digital machine was out of service frequently and they routinely substituted the old machine without informing patients.
I was extremely disappointed and never returned to this dentist because of a lack of trust after the experience. I was needlessly exposed to a higher radiation dosage for the dental office's convenience and profit.
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Checked that took my insurance. Got good cleaning but 45min appt. took 2hrs. Said wrong to leave w/out paying bill; not sure why didn't bill insurance first. The extra time was w/a dental hygienist not the dentist, who couldn't show me a mouth diagram w/what needed to be done & the $$; just kept trying to book an appt. In my 5min exam the dentist said that needed a lot of work & no cavity was too small to put porcelain in because that's what she went to a special school for. & had a cavity on the gum line & a followup phone call told me I'd soon need a root canal if I didn't book an appt. soon. I have NO pain there even now though. She charged okay $ for my cleaning/exam but my insurance hardly paid anything & I started getting bills w/interest. When asked why told she took my insurance she said she takes ALL insurances & had asked the wrong question; she said I should have asked if she's a preferred provider. Being frustrated to have been mislead I didn't pay & she started sending me bills threatening to send me to a collection agency. For over 2yrs of this neither she nor her staff were ever once professional. So I paid but at least never got any work done; couldn't have afford all that porcelain everywhere & extra root canals.
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While Dr. McNeil-O'Conner may be a fine Cosmetic Dentistry specialist, this is a problem when you are looking for general family dentistry. At every visit, I was presured with recommendations for unnecessary treatments - teeth whitening, braces, crowns, etc... All I want is quality dental care that ensures my teeth and gums are healthy...
The office is spa like, complete with trickling water feature, staffed by only above average looking women hygenists, and Dr. McNeil not so bad looking herself, not to mention her sweet accent.... Add the focus on cosmetic dentistry... it all seemed like Dr. McNeil was doing quite well in her practice... at her patient's insurance company expense. It didn't fit well with me, so I moved on.
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I was in need of a smile makeover to correct my crooked front teeth (with 16 veneers!). I did some research before I went. As a nurse for over 20 years in healthcare, you tend to do that when it comes to healthcare. This is what I found out. Dr. McNeill-O'Connor is at the top of her field. In short, she offers the latest in services, training, technolgy and materials. In the NW, she is widely recognized among her peers for her experience and specialized advanced training (full mouth reconstruction, neuromuscular etc.). This is why the local TV News media like to seek her out for health reports. Since, my new smile (which I love... by the way), I have continued my care as a patient for regular check-ups and fillings. I continue to appreciate their top notch service, quality and experience. The doctor is very warm and has a great eye for style/aestetics, which is very important if you are having cosmetic work done. It's not your bland dental office most of us grew up with! The place has a stylish, relaxing, Spa feel. Hope this helps!
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