out of Read Reviews for Dr. Kimberly Chapman
Smiling Patient
dislikes
Dr. Kimberly Chapman
on July 13, 2017, 11:18 a.m.
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I took my 2 daughters to see Kimberly Chapman from 2009-2013. They received cleanings regularly over those years. In 2014, I received a bill for both my daughters visits from 2011-2013. Her office, which has major staff turnover, claims that over all that time I refused to give the girls insurance information, which is not true. I refused to pay this bill based on the fact that I DID give her office the insurance information each visit along with each time they called for the information. She sent me to collections for a bill over $2000. Saying it is my responsibility. This office looks nice but is not managed well and Kimberly will not take any ownership of this. BEWARE!!!
About Front Desk: The staff is constantly changing and very unorganized.
Front desk:
I know this doctor: 5 years
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Smiling Patient
dislikes
Dr. Kimberly Chapman
on Nov. 14, 2016, 3:21 p.m.
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After visiting Dr Kimberly A Chapman, DDS in Bothell WA I write this review to save others the pain and frustration of using her as a dentist.
She has no regard for anyone's time except hers. Be prepared to wait, sometimes even with the rubber dam on...and then she has to give you ANOTHER shot because she has let you set so long the first one wears off.
She has a very strict and unreasonable policy: if you have to miss or cancel an appointment she charges you $50.00. This is kind of ludicrous, she thinks her time is more important than hers.
She seems to have grown up very privileged as she cant seem to understand that not everyone can afford the “Cadillac” of treatment. She pretends to listen, but is only interested in her own agenda of up selling. She will ALWAYS find something that “needs” to be done..sealants, straightening, small cracks that have been there for a long time, that she says might break. She will not offer filling vs. crowns, she says that she can't do a filling, that is must be a full crown...again more money in her pocket.
She has a wonderful staff, at least those that have been there for any length of time. Every time I go in there, there are new people, that once you talk to them, they are hired on a daily basis from a temp agency. She has trouble bringing even the temps back because she treats her staff so awful. And due to this she ends up with temps that are very inept.
As for the front staff, every time I go in there, there is a new person at the front desk. Evidently the front desk lady often doesn't come to work, so the rest of the staff has to fill in for that person and with all the other things that she expects her staff to do, they just don't have time to greet people and treat them with kindness.
Please don't waste your time with this one.
I know this doctor: 2 years
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Nice and good personality but ok work. My filling need many alterations to make it feel right and well. I would like my time respected and never know if we're to be charged for the extra visits or not...confused.
About Hygienist: Great and quick and friendly. I felt at ease and like the complinets on my good hygiene.
Hygiene time: 25
I know this doctor: Yea
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I hope you have a better experience than we did with this dentist but our entire family gave them a try for over a year and believe the office is 1) interpersonally dsyfuntional; and 2) professionally incompetent. Regarding the first, the office turnover is astonishing, and the office tension readily apparent. The dentist herself is obviously interested exclusively in payment rather than patient. This latter claim is supported by a) rushed procedures; b) making sure your schedule fits her brief schedule; c) draconian missed appointment policy. As for professional incompetence we experienced 1) my wife's temporary crown came off within a week--twice; b) my wife's permenant crown put on crooked which they were unable to straighten; 3) twice I arrived to find that my permenant crowns were not there and told to come back; 4) my temporary crown had to be smoothed immediately by another dentist; and 5) after my last permanent crown I had to immediately get another dentist to fix. (You can't go back the same day because they often leave by 1 pm thursday and are not there again till mondays. Finally if you dont want a rubber dam during a procedure good luck. The dentist's psychological need to control is real and masks and obvious insecurity. I hope you have better luck but I would advise you to choosse virtually any other dentist in the world. The only good thing I can say is that dentists she recommends--Dr Jeffrey Samyn and Dr Rubens--are both excellent.
I know this doctor: 1 year
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Dr. Chapman is a great dentist. She replaced all of my amalgam filling with ceramic and did a great job. However, her front office staff is sub-standard. I experienced upselling, an arrogant attitude, and an annoying "pay before you leave" policy. I recently changed insurance carriers which baffled the receptionist so I was basically turned away. Customer service does not exist here.
I know this doctor: 5 years
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I just had an emergancy not too long ago.... and there was just this focus on getting things made ok. They found the problem, had my insurance looked at asap, and got the work done lickity split. Dr Chapman does her own follow up calls to make sure that you are pain free and ok.
Pretty amazing to me, very high tec and comfortable surroundings... Kim the receptionist is really friendly and helpful.
I have been going to dentist all my life.... This is my last stop for dental work thank you very much.
I know this doctor: 2
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Interesting note, and buyer beware. I was informed that my appointment on Monday, that I was calling to reschedule on a Wednesday of a previous week would carry a $50 cancellation fee because it was less than 48 hrs notice, because the office was taking a vacation day on Thursday (part of their normal operating hours.) Lovely - huh. Furthermore, I recently learned that Dr. Chapman no longer plans to process insurance claims. I will have to pay full price and file my own insurance claim forms (never ever have I heard of such lack of care for the patient.) How are we as relative novices to navigate the world of insurance claims. I can confidently tell you that she will not get one more penny from myself or my insurance company.
I know this doctor: 2 years
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Dr. Chapman is one of the good ones. She and her staff are very concerned about patient well-being and comfort. Office is clean, staff is all friendly and competent. My only issue is that when I tried to reschedule an appointment I found that her office hours don't coincide with mine, so in order to give 24 hours' notice and avoid a charge I had to leave a message on a service which said NOT to leave a message to change an appointment. It was very frustrating. However they are typically very accommodating. I have decent dental coverage from my employer but Dr. C's assistant reviewed all costs with me prior to treatment and based on my experience they are comparable to what I paid elsewhere. I have no qualms whatsoever about recommending her.
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