I was never able to get in to see Dr. Lout due to his extremely rude staff who treated me so poorly that I cancelled my appointment and walked out of the waiting room with my 3 year old son. To be more specific, the two women working at the front desk (Debbie and Melanie) had us waiting for over 40 minutes in an empty waiting room, never addressing us in any way. When I approached the desk, both women came at me with a very negative attitude telling me that I had been late (by 5 minutes) and therefor they did not know when my son would be seen. When I told them I had a previous appt. to get to, they said they could reschedule me. I told them not to bother. Dr. Lout needs to re staff the front desk if he wants to run a successful practice.
out of 5 stars
