I took my almost 3-year old for an initial visit and Dr. Ken was very pleasant and made my son feel at ease. The office was clean and professional. My complaints stem from the fact that I had to wait about 30 minutes with a wriggly (and probably nervous) toddler for the first am appointment, and also because I was under the impression from their website that they accepted my insurance which they did not. Because it was coded as a consultation and not a cleaning/exam, I was not reimbursed. That was frustrating.