Simply incompetent. I don't have any other words to describe this dentist. I've been a patient for 8 years and recently discovered the teeth problems I pointed out to him a few years ago, which he totally dismissed as nothing to worry about, turned out to be serious issues. One tooth had a very deep decay which is so obvious from the x-ray. The other one has a big decay under the crown root line. When I first discovered the black spot (yes this one you don't even need x-ray to see!), he told me it was just gum recession and not to worry. Now the decay went underneath the crown and I will have to redo the crown! During my routine checkup, he NEVER looks at the x-rays with me. He only pokes my teeth quickly (less than 1 minute) and declares everything is fine. I don't think he even looks at the x-rays at all. When I saw a new dentist recently he thought I hadn't seen any dentist for a long time, given the amount of obvious problems with my teeth. If this is not incompetence and negligence, I don't know what it is. I also had a very bad experience with a crown he put in. His service was so poor that it left me with bite pain for months! He never thoroughly examined the tooth and the crown or explained anything to me.
About Front Desk: The main front desk lady, who is the wife of the dentist, came across as rude and unprofessional, when you in need to transfer x-rays to other dentist offices etc.
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