This morning I brought my kids to this place to have treatments on their teeth , and was SOOOO DISAPPOINTED with the service. First, the nurses are so weird, the 3 Mexican nurses only speak Spanish, and their attitude like treating prison or at least they are working in Tijuana. They always look unhappy!. I have insurance and paid $900 in addition which is a lot for us.
After my first kid who is only 6y/o got a tooth removed, he cried because it was pain we all know that. Then the head nurse come and took us to the back door and told me that I had to bring him away because they don't want other kids scared because of his crying. I told her that the doctor asked him to stay in the break room for a while before going home, moreover, I have the younger kid still in treatment and couldn't go away. Then she said they have to protect their business !!! THIS'S VERY ST*PID! Treating us like solicitors is not the way you do business.
Second, they were sooo cheap! When I brought my second kids out from the room and asked for some extra gasket to clean his mouth because of too much bleeding. Then another nurse said he can share the only few gasket with his brother. I was so mad but my both sons cried a lot I did not want to argue with them.
Third and I think this's very important, looked like they did not do good job on making the kids sleep before the surgery. They let my kids drunk some kind of juice which included the sleeping medicine but they still running around the room and play for 45 minutes. Dr. Nguyen kept coming and check whether they sleep yet. This's very weird too.
I'm honestly very disappointed with this office. I don't know how could other people rated them as 5 stars, but you MUST BE CAREFUL when bringing your children to this place. Don't know something else may happen since I could not see any professional sense as well as friendly attitude from these people.
out of 5 stars
