Dr. Hoffman spends no more than a few minutes with me during exams & makes little effort to review my chart ahead of time. It seems he has a new assistant every visit & the office staff is very unresponsive/unorganized. I ordered a nightguard, they lost the order the first time & forgot to call once it arrived. I had a similar experience when waiting for a crown. They never called to notify me and had to reorder it b/c the first one didn't fit.
I had a problem tooth that required a lot of work and due to his lack of attention, I paid over $1000 out of pocket and spent over a year trying to fix it. Originally, Dr. Hoffman recommended a porcelain crown when the tooth was bothering me. A month later, I visited again b/c it was irritated, he dismissed it as nothing, only to find out 6 months later that it was an infection that required a root canal and new crown.
About 6 months later, I received a random bill from Dr. Hoffman's office saying my account was 90 days overdue and at risk of going to collections. This was the FIRST bill I received and it had no description of charges. As it turns out, insurance won't pay for another crown on the same tooth within 5 years, so they tried to bill me without telling me what it was for.
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