This office is terrible now that other dentists have left. After three years of enduring this place, I have finally found much better.
Poor communication about costs involved at any time, poor follow-up and care. My bills after very good benefit coverage was surpassed were a complete surprise.
Emergency appts are quickly insisted upon, and I suspect they are largely unnecessary. Long waits in the waiting room are uncomfortable with the children of staff, who are accustomed to spending hours there themselves..
Worst of all, patients are treated like either animals or machinery- Hanefield and staff candidly discuss other patients while working on you, and never seem to realize that you are a thinking, listening human. (For example, I seriously don't need to know who is on methadone and what their heroin history is.) Considering many Capitol staffers and lobbyists go to this location, I would rather not know about my colleagues, or have them know anything about me.
out of 5 stars
