Dr. West is a kind lady who states she is concerned and cares about her patients. And this is true to a certain extent. She is interested in patients' family and emotional life, and would chat, sometimes too much.The problem is her diagnostic and professional skills, which had deteriated in the last couple of years. Not only is it a long wait in the waiting room, but it usually takes hours for her to do simple procedures. Patient comfort is low priority. She has no dental technicians to assist her, only her retired husband and a often rude receptionist. So there is a lot of fumbling for instruments and answering phone calls during your visits.
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