A very knowledgeable & extremely skilled dentist, Dr. Thutam Nguyen explained everything before she did any procedures. She is very thorough and gentle. I had my four wisdom teeth pulled out at one time, two of them being partially impacted. Dr. Nguyen finished the entire procedure in 20 minutes; I only had novacaine injected in my gums and I felt no pain! I hardly had any pain after the procedure and could already eat within hours. It was an amazing experience because you hear so many horror stories about teeth extraction from other people. Go to Dr. Nguyen if you want a caring, talented, exceptional dentist! You really find out how high her skill level is when you have oral surgery type procedures -- she really knows what she is doing! As for her cost, I think that she is average, but in my book, she is cheaper than other dentists of her skill level. And as for the facilities, the building is not much to write home about but her offices inside are clean and efficient ... not a spa like the rating system description, but is that really important as long as the work area is professional and tidy? I would recommend Dr.Nguyen as a dentist wholeheartedly.