Front office experience was terrible. The office is run by Dr. Lin's wife, and she thinks she's the queen. Not only was she rude, she barely speaks proper English and is hard to understand. After the surgery, there is no time for me to rest before I was sent out of the door while I was still in pain. I called for some side-effect concern of the drug prescribed by Dr. Lin, yet never got his return call. Billing is also messy. I looked at my insurance report, and there is a 80 dollar difference. I had another surgery done in another office in Santa Monica (Dr. Thomas Rauth), even though it is quite far away from where I live, yet the attention I received, and the service is professional, definitely worth the travel and the time.