Review by
Shaun Shirley
Stars:
3.0
on
2006-04-21
Link
Facilities:
Service:
Painless:
Results:
Cost:
The facilities were decent and staff friendly and nice, services completed were great. However trouble began when i went to leave they told me I had to pay--I wasn't prepared to fork over $412 for a cleaning and xrays. I told them that they had told me my insurance would cover it and they said oh they will just send you a reimbursement check in a few days. A few weeks go by I get my reimbursement check, It only covered $198 of the cleaning, because Eslao's office coded my xrays incorrectly and they were not covered. When I called Marisa who has the most pleasant tone, but has horrible rationale that because their service is so outstanding that they would recode it, wait another few weeks, then when I get my second reimbursement check they would refund the difference----only Dr Eslao charges way more than what insurance was willing to pay. Marisa has several reasons why its higher and I should be willing to pay--but what it really comes down to is CUSTOMER SERVICE---those things need to be discussed up front. I've never been to any office run like this and the push back and insistence of not covering the unexpected costs not covered by insurance should be comp'd because of their poor communication and lack of customer loyalty
out of 5 stars
