About Front Desk: The staff at this place is rude, unprofessional and thieves. They don't care about their customers. Their prices get higher if you question something they do (like not telling you how much your co-pay is until after the exam and you're scheduling your next appointment) or inform them that they are being rude when they interrupt you based on incorrect assumptions that they have. They don't contact your insurance company or check the details of your plan before your appointments, they instead tell you how much you owe them when your appointment is over and you're leaving. When I went for an exam and consultation, as I was leaving, the front desk me I owed them $100 upfront. I don't think she knew what "upfront" meant. She said the reason I had to pay for the exam was because they don't know if my insurance covers it. I thought she was supposed to call them and find out what my insurance plan is. Once they found out, they sent me a letter in the mail advising me to contact them to get my refund since my insurance covered it. Two days before my next appointment, the staff called me to confirm my appointment and tell me that my co-pay was going to be $300. I decided to call them back the next day, 24 hours before my appointment, to see if I could get my refund applied to my $300 co-pay since I didn't have that much money in my HSA. I was going to re-schedule it if they couldn't because my employer puts $200 into my HSA, the first week of every month and I could pay it then instead of with my own money. The staff then asked for my name and if I got a letter in the mail instructing me to contact them for the refund. I did and she looked me up in the system to confirm it. She then asked me what card I wanted it refunded to. I started saying that I don't necessarily want it refunded to a card and she interrupted me saying that they have to put it back on my card and they cannot give me cash. I paused for a moment and then asked her if she would let me finish talking before she assumed what I was going to say. I told her I just wanted to take the $100 of my $300 co-pay when I came in tomorrow. She then said, "sounds good David, we'll see you tomorrow." I asked her if that would work and she said, "Yup, see you tomorrow." The next day I show up for my appointment and they tell me that the $100 refund was already removed from my co-pay and I still owed them $300. I tried to explain that the lady I spoke with the day before did not tell me that and that they sent me a letter telling me to call them to get my refund. I started asking questions as to why they would tell me to contact them for a refund if they already took it off my bill and the women tried to show me her monitor saying it's already been credited. I told her I didn't care what her monitor said and that the lady I spoke to previously told me that I could credit it AFTER she called and told me it would be $300. I explained why this was a problem since I could of re-scheduled the appointment and let my employer pay for it instead. After she accuses me of arguing with her, she pulls out her calculator and asks me what insurance I have. She then tells me that the co-pay is actually $500 and that the previous staff member I spoke to must of rounded it differently. So now the co-pay is $400 after they take off the $100 they owe me. She allowed me to re-schedule the appointment so that I can wait for my employers money to pay for it. I apologized to her and told her I wasn't trying to argue. She completely ignored my apology as if I didn't say anything and just went straight to asking me what days were good for me. The staff then called me and told me that I need to find another dentist to perform the procedure because of the way the staff has been treated. The front desk staff are terrible people who apparently jack up/con people on prices if they don't like you or you call them out on their bullshit.

Front desk:

My Experience:

Duration: 30 minutes

I know this doctor: May 27, 2016