I guess we have seen Dr. Duello for a couple of years now - 3 family members total - Dr. Duello is pleasant but Wendy who is the staff member that handles appts and payment obviously could not weigh that her nasty phone call to me about owing $80.00 was more important that keeping a relationship for the future. $80.00 compared to what we have spent in Dr. Duello's office is a spit in the bucket, so to speak. WOW. I told Wendy to let Dr. Duello know we will not be returning.