Review by
imasuitman
Stars:
2.0
on
2006-01-26
Link
Facilities:
Service:
Painless:
Results:
Cost:
My wife got an estimate in Fall 05 for treatment totaling $4K of which insurance would cover $1.5K leaving us an out-of-pocket cost of $2.5. We were told the estimate included everything but apparently did not include the cost of teeth pulled from another associated dentist for $900 which is my first gripe. We used their interest-free Capital One dental program but they financed the entire $4K and not the out-of-pocket amount!! It's partly my fault for not catching that. As a result I have a credit balance which they just now said they would refund after repeated unreturned phone calls. But the refund would be less the $400 Capital One fee they normally absorb as the cost of doing business. However, my wife has one upper crown that has partially broken off as it appears the crown was set too low and comes in contact with the bottom tooth. Who knows if we'll have to pay for that to be fixed. Our only option is to use them until we recoup our overpaid balance. My #1 complaint: no one ever mentioned the possibility of us having to pay their fee!!! That's unethical. #2 - Their financing dept/person should've known only to finance the out-of-pocket cost which would've avoided this mess unless that's how they keep you on the hook.
out of 5 stars
