Dr. Hohenstein was great at what he did, made me feel comfortable and put some great crowns on. Then, like another review said, I too cancelled an appointment because I had to take my 1 year old son to the emergency room with a 103 degree fever and I had to cancel one other time because my babysitter decided not to show. Like the other reviewer I recieved a letter stating that I was no longer welcome at his office. I called and asked why they were refusing to treat me and they said I didn't show up for appointments, I explained that I did call to cancel even if it was last minute and they told me that Dr. Hohenstein would call me himself. When I recieved the call from him, I explained that I had in fact called the two times I had missed and that there had been nothing I could do at the time. He simply told me that perhaps once I had my life under control he may consider treating me again. I decided that I would not waste my time. I have a phobia of dentists, so it took me over two years to find another one I could trust after this. I now travel two hours to scottsdale for my dental work. My family is still treated by Dr. Hohenstein and they love him, he is a great dentist, just far to quick to dismiss you if you miss an app.