The dentist takes plenty of time on just you as you are usually the only one in the office, they plan it that way. He is a nice person and usually explains what you need and shows you why you would need it quite well. It is a small office but they have tried to make it as comfortable as possible, which is good because I am a dentalphobe. I haven't had any billing problems and when I do have a question they get it answered extrememly quickly.