An incredibly friendly person, I felt immediately at ease--even though I HATE going to the dentist. The whole environment is so peaceful, you really feel more like a guest than a patient. The office seems to be designed around the "guest" rather than the dentist. It certainly says he cares about how his "patients" feel. His pain relief patches really work. All of the staff went out of their way to project a calm, soothing attitude. Every little touch was there--right down to the hot towel they give you at the end of your time in the chair. P.S. The doctor is very handsome!