I was a bit skeptical buying a groupon for a dental exam but I read the reviews and it seemed like it'd be ok.
I was called back for my appointment by the dental assistant and my 2.5 yr old son was with me sitting on the couch and she said just to leave him there because she needed to do X-rays. I've never been in this office so there was no way I was gonna leave my son in the waiting room alone. I told her that he had to come with me because he would cry if I left him and asked if there was a chair in the back area that was somewhat close. She grabbed a foot stool which she put in the hallway for him to sit on, he was playing on my iPad at the time so he seemed content. When she was done with the X-rays we moved the footstool into the exam room because there wasn't an extra chair. She slid him pretty much in a cubby under a desk. I was starting to feel a little weird about the whole thing because they definitely were being less then accommodating and I'm sure I'm not that first mom that had to bring a toddler to an appointment.
At this point Dr Ellis came in to do the exam and cleaning and was being really rude about flossing. As they turned on the suction and stuff my son got nervous and started crying a little and saying "momma". He just didn't know what was happening. Dr Ellis started to get really frustrated and called his secretary in and I apologized and said "he's only 2 he's just nervous. Can I put him on my lap or something" to which he replied "he can't be up here by my equipment". (A pick and a suction tube but whatever) He quickly finishes the exam and snaps "is he ok" not asking but as a statement and leaves the room. My son is standing beside me now down by my leg, holding my hand, not in the way and Dr Ellis comes back and asks if I got things under control yet. I responded that everything was fine that he was just scared of the noises.
He then starts looking in my mouth and turns on the suction again and my son starts to say "momma" again. Dr Ellis then stops and says "this is totally inappropriate". I apologized again and asked what he'd like me to do.... I have a 2 yr old.
He responds "you're going to need to reschedule and come in alone, this is totally inappropriate to bring a child in here. We aren't a babysitting service"
I said "I wasn't asking anyone to babysit I asked if I could put my son on my lap". To which he responded "you don't bring a child in here, there's infection and all sorts of things in here".
I said "I'm not rescheduling.... I'm never coming back here. I'm so in shock right now. I've never been treated like this"
He says "that's fine" and gets up and leaves.
He obviously doesn't have children. What did he expect me to do? It's not like he was doing surgery he was doing an exam. I work in a medical office and I would never treat someone like this.
I will NEVER go back to this office and will let everyone I know the same. Horrible customer service and so disrespectful it was unbelievable. Trust me and take your business elsewhere!
out of 5 stars
