Dr. Gragg's staff is polite and curteous in office, but rude on the phone. They seem to lack also, some important skills like good suction and cleansing techniques during procedures.
Dr. Gragg has poor "chair side" attitude, due to overwork and over scheduled patients. Does not explain procedures as he completes them, simply works quickly and sometimes uncomfortably.
Did root canal w/o pain meds, w/o notifying me of decision until after he began. Rescheduled husband's extraction after making him wait for one and a half hours.
Gives going to the dentist office an unpleasant experience, although, because of Dr. Gragg's above mentioned failings, he can get the work done in very short amount of time.
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