The only reason the customer service is rated a 2 is due to his office staff - they are wonderful!! To bad Dr. Stoddard no longer seems to care about his patients stress, anxiety and pain. I have severe dental phobias due to poor and very painful care when I was a child. I had 2 previous extractions done here that went OK. Then this last visit was a living nightmare, I pay extra to be asleep during extractions and I woke hallfway through the procedure. I was beside myself, crying , this was my worst nightmare coming to life - to wake in the middle of this kind of procedure which I didn't expect. The girls were wonderful, trying to sooth me and calm me down. Dr. Stoddard was just down right rude. Could not spare a minute to let me calm down and told the girls to "stop coddling her, if she's going to behave like this, just let her be". I always knew his bedside manner wasn't the best, but felt that he got the job done. This time was awful and then he basically blamed it all on me. Next time you talk down about a patient Dr. Stoddard, you might want to make sure she is still out and won't remember it. I would no longer recommend Dr. Stoddard, I think he is ready to retire.
out of 5 stars
