I'm sure Dr. Tong is a great dentist, however I see no reason to publicly name Dr. Burstein because the patient had a not so pleasant experience.
I hae been a patient of Dr. Burstein for over 20 years and find him quite wonderful.
I have since moved to northern Marin and make a point of returning to SF for my appointments.
You would have a very tough time finding a better and gentler dnetist with a terrific staff!