out of Read Reviews for Dr. Norman Eskoz
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Dr. Norman Eskoz
on Aug. 31, 2016, 12:11 p.m.
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I just completed my second root canal with Dr. Eskoz. He is extremely professional and explained the procedure to me very well before we began. I didn't feel any pain during the procedure and both times it was successful and I had no problems later. Dr. Eskoz's assistants were very friendly and caring, and the office staff followed up with me to be sure I was doing okay following the procedure. I would definitely recommend Dr. Eskoz to others for a root canal.
About Front Desk: Front desk staff was very helpful and professional. I scheduled my appointment very easily and they were always very pleasant. All my insurance questions were answered and I knew what to expect regarding estimated costs.
Front desk:
My Experience: Root Canal
Duration: 1-1/2 hours
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Dr. Escoz really helped with my root canal. Had great demeanor and really helped me feel safe. Highly recommend!
About Front Desk: Very knowledgeable and friendly
Front desk:
My Experience: Root Canal
Duration: 1 hour
I know this doctor: 2 years
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I do not recommend this dentist or his staff. I went to my own dentist with pain and he referred me to Dr. Eskoz. My dentist called his office while I was yet in the chair. I heard the entire conversation. Included in that conversation he told the receptionist to hold the 3:45 appointment open for me and he told her that I would call her as well. As soon as I left my dentist's office I called Dr. Eskoz. All I got was an answering machine. I left a message saying who I was and I was confirming that I wanted the3:45 appointment and I left my phone # for them to contact me.
At 3:45 I arrive at Dr. Eskoz office and went to speak to the receptionist and explained who I was and that My dentist had asked that they hold the 3:45 appointment for me. She said, "no he didn't" She may not have realized it but I heard him say that. She then told me, (in a rather snotty manner) that Dr. Eskoz was not in this office today and that I would have to have been at the appointment at 3:15 any way. I then explained that I had called several hours ago to confirm the appointment but I only reached an answering machine. So, I left a message. She then told said, "We've been very busy all day, we haven't listened to our messages."
Is it my fault she didn't listen to the messages?! Especially when she should be expecting a call/referral from another dentist.
The only reason I can come up with for making a new appointment at this dentist is that I was in bad pain and felt desperate. The appointment was for 2 days later! Thank goodness I had some pain killers left from my regular dentist to get me through. I arrived early for the next appointment. When Dr. Eskoz came in he explained that he would put me on an antibiotic and not start the root canal until the following Tuesday. I knew I would never make it as far as pain. I could not function already and I told him so. He prescribed some more pain meds. I was not happy but felt I had no choice. On my way home I find I had a message on my cell phone. The receptionist said Do not fill the prescription, do not take that medication. Apparently they felt there was possible problems with another medicine I was taking. I called the office back and got the receptionist but the office was closed and everyone else had left. I told her I can not possibly go through the long weekend with this pain (Thanksgiving weekend-4 days, office closed). She said she would call Dr. Eskoz and get back to me. Dr. Eskoz never got back to me. He didn't care that I was facing a long weekend of horrible pain. I filled the prescription anyway. I had already used this pain medicine with out any negative effects and I could barely stand the pain WITH this medicine. I think it was the following day that the receptionist said I could come in one day earlier, Monday afternoon instead of Tuesday afternoon. BIG WHOOP! I asked if Dr. Eskoz can't get me in any earlier than that, would he give me a prescription for something else? She said, " No, because you took the other medication when he told you not to, he won't give you anything. You can take Advil." So.... now he feels he has to discipline me for not wanting to be in pain while he goes home to his family for the Holiday weekend. Had he been a compassionate person, which in his line of business he should be, he would have called me back with another option so that I too could enjoy the weekend. He could have opened up the tooth right away, at that appointment. Yes that would have taken 1-2 hours but that would have relieved me of the pain. I'm venturing a guess, but I think no one wanted to delay their plans for the weekend. Who cares if a patient is in pain. Even if everything else had gone smoothly, I have to say, there is no warmth with any of the girls behind the desk. The one was downright cocky. People are imperfect and make mistakes. But this was bad attitude and selfishness.
I know this doctor: 2 Visits
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