out of Read Reviews for Dr. Hugh Marchmont-Robinson
Worst experience ever. I had all 4 wisdom teeth removed and that wasn't too much of a problem. However the billing is unbelievable. I had to pay them $380 upfront. I was told that after the insurance companies reimbursed the Doctor's office that they would send me a check for the difference. That is not a problem. However what happened subsequently is unbelievable. At the initial visit, I gave them all my insurance info. I am covered by BCBS and METLIFE. After several months I had not heard back from their office regarding my overpayment. I had already received a statement from Metlife that the Doctor's office had been paid all but $250. When I telephoned them they stated that I would receive the overpayment shortly. I also asked them if they had submitted it to BCBS and they stated that it wasn't necessary since BCBS would not pay anything. I informed them that I wanted them to submit anyway so that BCBS could make that determination. After waiting several weeks, and not receiving a check from their office, I telephoned them again. and asked where was my check. They stated that they had not issued it yet but would shortly. I asked if they had submitted my info to BCBS and they stated again that it was not necessary. I told them again to let BCBS make that determination.
Several weeks later I received a check, but had heard nothing from BCBS. I telephoned the Doctor's office again and they said they would submit it that day. They did submit that day but I found out later that they had only submitted it for the xrays and not for the extractions. I told them again to submit it for the extractions. Again they stated that BCBS would not pay anything for that. I told them again to submit the info. I then called BCBS and told them that the Drs office had refused to submit my paperwork for the procedure. BCBS called the Dr s office and told them to submit the paperwork. After several more phone calls to the Drs office and BCBS, i received a notice from BCBS that the remaining money that I paid out of pocket was sent to Dr Robinson. I asked BCBS if they could reissue the check to me. They called Dr Robinson's office and told them to not cash the check because they were going to reissue it to me. They agreed reluctantly. A few days later I received a call from BCBS and was told that the Drs office had cashed the BCBS check even though they stated that they would not.
BCBS called his office and conferenced me in. They stated that they had cashed the check and that I would receive everything except for $92. BCBS and I told them that they had been fully reimbursed so why wasn't I going to receive the remaining 92. They stated that Metlife didn't pay $92 and so I was not going to get it. This was in spite of the fact that the Dr received the full reimbursement for the $380 that I had paid. I told their office that they weren't even going to send the bills to BCBS and it was only after my insisting numerous times and after BCBS contacted them that they finally sent the bill to BCBS. The lady at the office stated they would never tell someone that BCBS would not pay and not submit the bills. I told the individual that I was told this at least 3 times by their office.
I finally gave up and I never received the $92.
By the way the extraction was in October 2014 and the BCBS was not even submitted until March 2015.
Whatever you do, don't go to this office unless you want to be ripped off!
Front desk:
My Experience: Exam & Consultation, X-Rays
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Smiling Patient
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Dr. Hugh Marchmont-Robinson
on Jan. 5, 2015, 1:13 p.m.
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awful service. Felt rushed, he was rude and left part of my tooth in that was pulled.
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Dr. Hugh Marchmont Robinson and his entire staff are of the highest quality, character and professionalism. Visting an oral surgeon is not typically what one longs to do however, if the need should arise, one can put themselves and their oral health into these caring and professional hands. After several visits, including family members, we have never experienced even a hint of dissatisfaction nor a hint of anything but the ultimate in patient care and customer satisfaction.
I know this doctor: 10 years
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Excellent doctor! Knows his stuff and his staff is very kind and personable.
I know this doctor: 6 months
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I have worked with Dr. Marchmont in the past and found him the best Dr. I ever worked for. He is caring, highly skilled, extremely thorough and truley wants the very best for each and every one of his patients. His facility is beautiful, presents itself as relaxing and is spotless. He is fastidious when it comes to sterilization techniques and keeping up with OSHA standards and requirments. His Dental Hygienists are not only excellent at their job but are kind and informative as well. Even the music which is played at his office is comforting and sets a mood to help lessen patients tensions and concerns. I have been Dr. Marchmonts patient only once but worked with him for several years. I would go to him for all my dental needs if I lived even remotely close to his office. Unfortunately I now live aprox. 4 hours away but if I needed an Oral Surgeon I'd be at his office in a heartbeat. His office staff is efficient, friendly and quite knowledgable and helpful in all matters including insurance dealings, appointment making and all other needs which an office staff should be well versed and competent.
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