Review by
hoodwinked
Stars:
3.0
on
2011-01-31
Link
Facilities:
Service:
Painless:
Results:
Cost:
POOR ACCOUNTING PRACTICES! My son had his first phase of treatment with Dr. Oates, but changed to another orthodontist who was over a thousand dollars cheaper! But aside from the cost, the treatment was satisfactory. However, the accounting was far from acceptable. I was not kept informed about the total insurance payments made to the office, so when I switched to another office, I assumed that I had some insurance money left to apply to the new braces, not so. Dr. Oates' office had received the full insurance payment, but had not informed me. I had a credit on my account that they had kept for years! But when I informed them that I was switching, did they tell me? NO! I had to find out from my new doctor's office that the total had already been paid. When I called Dr. Oates' office, the receptionist was helpful with the accounting information, but I had to call her back to get further confirmation. She did not call me. At the time of this review I still have not been reimbursed.
out of 5 stars
