The technicians are friendly and helpful- it would be great to see Dr. Ogata more often though! There has been some mix-ups w/ appointment schedule, and I have to admit they have placed brackets wrongly, the ends of the wires sort of died in a few weeks after I had my braces put on, and a tooth, that was supposed to be pulled down into alignment w/ the others, got pulled down too far and became an evil snaggletooth *insert evil laugh here*, but that ain't what it seems to be. *tee hee ;)* Everyone was quite calm while I explained my predicament,, and quickly they decided that the wire had rotated, so they popped the wire out, put a new one in, and added 2 more clear brackets. (I make it sound so easy...)