During a previous cleaning I was told by Dr. Lloyd that neither my daughter nor son had any cavities. A few months later my daughter began complaining that her tooth hurt when she ate. I took her back to Dr. Lloyd and was told she needed a root canal because she had an abscess tooth. The staff questioned why I didn't act on the 'Action Plan' I was given during her previous visit since the dentist found a cavity. Knowing that I have to sing this from previous visits I asked to see it KNOWING I was told neither had a cavity. Of course they couldn't find it and while they admitted I should have been told she needed a filling, I received NO aplogy, nothing! Just that since it wasn't taken care of NOW it's an abscessed tooth and that is going to cost $$$$. My daughter was in pain so of course I had to have it fixed immediately. I will not take either child there again. My daughter's health and pain was of little consequence to the staff and who absorbed the cost difference between a filing and a root canal, of course I did!
out of 5 stars
