I was referred to Dr. Hess due to a concern about some teeth being slightly loose. Despite relatively recent orthodontia (about which I made him aware on each appointment) he instructed me not to wear my retainers for several months, while checking how my teeth shifted each month. He ignored my oft repeated concern about undoing my orthodontia and left me with a huge space between my two front teeth and my other teeth shifted back to where they were before 4 years of orthodontia. My only recourse is to re-do the orthodontia. Furthermore, they called me if I was 3 minutes late, but saw no ptoblem in asking me to wait two hours on one occasion, taking me only when I told them I was leaving.
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