Review by
Smiling Patient
Stars:
2.5
on
2009-04-27
Link
Facilities:
Service:
Painless:
Results:
Cost:
My review of Dr. Tani is that he is an OK dentist. Definitely not the best I've seen but just fine. The insurance part is efficient. What caused me to pull my family from his practice is the horrible customer service, particularly at the front desk. My major complaints:
1) You can't make your next appointment for 6 months out and there is always a different excuse when I ask why not.
2) Hard to get anyone to answer the phone or call you back when you leave a message.
3) Cancellation policy is standard, however the outgoing message directs you to call back so that you don't get charged the fee but NO ONE ANSWERS!
4) No appointment reminders via postcard or phone message. Doesn't every office do this now? Even my vet and my pharmacy calls to confirm.
About Hygienist: The hygemists here have been great. They are gentle and thorough.
out of 5 stars
