I have only needed general cleanings and checkups, but over time, I have noticed a decrease in customer service and office staffing. Phones ring without being answered, and the billing / reception help is underwhelming. I had been a patient for a few years, and once had a mistaken (unknown to me at the time) lapse in insurance coverage, which no one in the office caught, until after performing x-rays and the cleaning. They then billed me the full amount (not even the usual insurance rate), and I'm a student on a budget. While Dr. Wiczer is very friendly, she is not very involved with her patients. The focus seems to be on patient turn-around, and suggesting (albeit) preventive treatments that are costly, even with insurance coverage, when not stricly necessary. Some coworkers also visit her office (and some have left), and each year, there seems to be a "theme" treatment that she suggests to everyone, often to the tune of hundreds of dollars of out-of-pocket costs. I'll be changing dentists for my next checkup.
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