When I called their office they told me they took my insurance, but didn't tell me that they weren't a direct provider until after I got there and then they proceeded to tell me how bad my Metlife insurance was and I would need to pay so much out of my pocket for better service. Then she told me that I wouldn't get a toothbrush/toothpaste bag when I left because of my insurance. I was mortified. Since then we have found a great dentist that would NEVER say that to a patient. She needs to get over herself and find a new office that's not in a shady area. Good luck if you go there.