About Front Desk: Secretary at the front desk is rude. (1) They had called me and were obviously very upset because I had missed a phone call or two from them. I'm very busy and they could've just left a message for me to get back to them. (2) They called the wrong dental insurance company and charged me the full price of service because they claim that I was not covered by my dental insurance. I had to call my dental insurance to verify my status and have my dental insurance call them to make sure that they have the correct dental insurance company. (3) Even after they were directed to the correct insurance company, they overcharged for the service that they provided, which was twice the amount than the explanation of benefits from the dental insurance. The charges were not consistent with my explanation of dental benefits. I called the dental insurance to verify if my explanation of benefits were correct and to see why the statement from Tooth & Co was more expensive. The dental insurance company called them to try to resolve the issue, however, the secretary hung up on the dental insurance representative after being so rude to them. I tried to reach out to them and they will not pick up my phone calls, so I left them a message in hopes that they will fix their mistakes and send me a new statement. I'll wait a week or two for a new and correct statement before I call the dental insurance again. I will not be returning due to the poor costumer service, their lack of knowledge on dental insurance coverage and the incompetency of Dr. Ellie. Due to my experience, I do not recommend this place.

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My Experience: