What a stressful experience! this orthodontist has a big ego and does not communicate with their patient in an open fashion.
I had my initial consultation last Oct. and it went well. Having examined my x-rays and study model (the mold), Dr. Keller presented me two options. I took the one she preferred at first. Then we got a second opinion from another orthodontist, who suggested we went with the other option based on the diagnostic studies he did for free. (Dr Keller asked for $500 to do the diagnostic studies.) I went back to Dr. Keller with the diagnostic model and hoped she would respect my choice of the other option. Her office manager received me and showed the diagnostic model to Dr Keller. Guess what I got after 2 minutes? Dr. Keller asked her office manager to tell me that she does not wish to continue my treatment. Just like that! She did not even bother explaining to me in person why she suddenly made this decision! Just two days ago i was in talk with her staff about scheduling the next appointment.
This is not the way to treat people! Although I understood to an extent why she did not want to take the other option, the least she can do is to respect other people as she wishes others to respect her!
out of 5 stars
