I went to see Dr. Sims in Washington, D.C., and he recommended two crowns. Although the insurance covered the crowns, there were multiple failures involving multiple materials and adhesives. One of Dr. Sims’ suggestions for fixing the crowns that did not fit properly, and which he had installed, was to redo a crown above the affected teeth. Given that the top crown, previously installed by another dentist in Oregon, has caused no problems, and that the problem was obviously with the crowns installed by Dr. Sims, his suggestion made no sense.
The original work done by Dr. Sims was in January 2011. After the failure of the temporary crowns in January 2011, I sought a second opinion with another dentist in Alexandria, Virginia (I'll call him dentist "1"). After the first failure of the permanent crowns in March 2011 and the subsequent second failure of the permanent crowns in October 2012, with different materials, I sincerely doubted Dr. Sims’ competency and went back to dentist 1 to talk about my options. He indicated that “the crowns had opened buccal margins and the prepared teeth were teepee-shaped with no retention.” Dentist 1 suggested I visit an endodontist in Alexandria, Virginia, for an additional consultation. In October 2012, I met with the endodontist and he agreed with dentist 1's assessment and recommended root canals on both teeth. The endodontist stated that in order to correctly prepare the teeth for proper crown retention, the teeth would need additional sculpting. Because Dr. Sims had come critically close to the pulp cavity, additional sculpting would cause the teeth to die; hence root canals would be necessary. The endodontist performed the root canals in November 2012.
Between January of 2011 and May of 2011, I verbalized my dissatisfaction to Dr. Sims and the business manager. In November 2013, I communicated with Dr. Sims’ business manager, Maria, who was not the business manager at the time Dr. Sims’ services were rendered, about this matter and sent copies of letters from dentist 1 and the endodontist to justify the need for his office to send a letter to MetLife to rescind his claim, i.e., “Rescinding my Claim” letter. I waited 2 weeks and called Dr. Sims’ office multiple times. To date (13 December 2013), I have not received any communication of their intent to resolve this situation. I have been unable to use the affected teeth since approximately November 2012. From May 2011 until November 2012, I was very cautious when chewing on that side of my mouth because the teeth didn’t feel properly seated. According to dentist 1, going a long period of time without using these teeth is detrimental to their health, and the crowns should be installed as soon as possible.
I have never had so many issues with a dental procedure. It has taken since mid-2011 to heal both physically and, more importantly, mentally from this devastation. Additionally, having to chew on one side of my mouth has created other problems, soreness and aching, with my other teeth, my jaw, and my neck.
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I would run the other way. Do not let him touch your mouth.
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