Read review posted by Mike on May 14, 2005, 11:24 a.m. for Dr. Arthur Jones - Dentist

Dr. Arthur Jones DDS - Dentist

3.5 based on 8 reviews

Rating out of 5 stars

Palo Alto, CA

Map & Address
Review by Stars: 2.0 on Link
This doctor should be a poster boy of what a dentist shouldn't be. He is poor in communication and customer service and aggressive in going after patients for the payment that he had initially promised that the insurance company would cover. I went to his office three years ago. He promised me that he would talk to the insurance to get coverage on my night guard. He said that he could make this as some sort of research project. That is how he convinved me to get a night guard. He knew that I wouldn't get it done if I had to pay for it due to the cost. Then the bill came and he asked me to pay for it. I asked him about his promise. He said - "oh, you have to talk to the insurance company yourself. Tell them that they should cover it because you need it." I talked with the insurance comany. They said that they simply would never cover that with my plan. I talked with Dr. Jones. He said that he would phone the insurance company. After close to three years of silence from him, guess what, I got a call on my cell phone from Dr. Jone's office - "You owe us the cost of the night guard. We will send you to the collection agency" That's what they did. Do you want to be in a situation with a dentist like that?
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