I am in the process of doing dental implants. The work Dr. Caldemeyer and his operating staff is wonderful. There are no complications and pain is minimal.
However, I was very disappointed in his front desk staff. It took 3 people to explain to me a balance due on my account. The amount I was to pay varied depending on the person trying to get the money from me. The 3rd person rudely asked if she needed to "break it down" for me. Upon "breaking it down", it turned out that I have a $300 CREDIT. Not one person apologized for the mistake or the 30 minutes I spent figuring out the charges. The shortness and rudeness of the staff were apparent.
I still have a couple more follow up appointments and I dread having to see the front office staff upon checking in. Be sure to double check your costs and insurance coverages. I went from owing $1200 to having a $300 credit. I would not recommend this facility simply because of the lack of customer service given.
out of 5 stars
