I am rather pleased with my experience with Dr. Yalch, and with the service and treatment that he administers.
I prefer it when he administers the cleaning, and do not mind one of his two dental hygienists.
As for his office staff, the receptionist/office manager has been unwelcoming and gruff with me on a number of occasions, and while I understand the need to be firm and efficient, I find her manner rather off-putting.
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