Read review posted by Lark on Aug. 3, 2013, 10:32 a.m. for Dr. William Rousseau - Endodontist

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Read review posted by Lark on Aug. 3, 2013, 10:32 a.m. for Dr. William Rousseau - Endodontist

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Dr. William Rousseau DDS - Endodontist

4.5 based on 8 reviews

out of 5 stars

Atlanta, GA

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Review by Lark Stars: 2.0 on 2013-08-03 Link

Facilities:

Service:

Painless:

Results:

Cost:

I should have went with my first instinct and not had my root canal done there. I was not in pain prior to going to the office and had no other issues other than the fact that I had a cavity. Another dentist had told me that I might not even need a root canal.. Just a special filling. I told Dr. Rousseau this, and he said, oh you need a root canal' just from looking at an X-ray. He never looked closely at my tooth before doing the actual work.. 1 hour after work was done, I called office to tell them filling was coming out. They told me Dr. Rousseau had left to go on a trip and I could make appt for his partner to take a look Another Day as partner was out today. I call next day, and told them after brushing my teeth more filling seemed to come out, and I also noticed a piece of my tooth (with decay still there) broke off. Note. I haven't eaten anything hard at all prior to this. They had no sense of urgency. It told her that I was available after 10am any day, and got an appt to see the partner 7 days out. Can you believe this? they ruined my tooth, and could care less it seems. What exactly did I pay for? It seems I now have a tooth in worse condition than when I went($1500.00 for what?). I am very dissatisfied and disappointed

About Front Desk: The girl with the blonde hair. I believe that her name started with an 'S' made me feel very uncomfortable. I didn't go with my instincts and just leave and keep my cavity until I found some place that I felt comfortable with. She is not friendly and I felt that it was an effort for her to answer simple questions. She represents the dentist office, and it is not a good first impression to me. she has as much personality as a wet paper towel, and should not be greeting customers. Also, the doctor's assistant who was there made me feel uncomfortable too. She was the one who I spoke with about the issues, and I felt as though she felt that they could do not make mistakes. Well based on my results, the price doesn't match the service, and I want to write a lot more, but the site has a limit on how many characters can be used. An appt. several days out after I communicated the issues? Why couldn't she squeeze me in to accommodate my request given the issues i communicated? I feel real uncomfortable about the level of service and the customer service Sucks!

Front desk:

I know this doctor: 1, 0, 0