Totally unprofessional and highly impersonal experience. I was sent for a consultation to determine why a new root canal kept reinfecting. Randy's greeting was cold and totally different from the next patient who entered. Dr and his assistant are very cold and indifferent, they don't make you feel comfortable at all, and it's all business. First Dr said it was probably a cyst below the tooth, later he got addl xrays from my dentist and I was told over the phone to see another endodontist for an evaluation to potentially have an apicoectomy. I asked to speak directly w/the Dr. and Randy, the receptionist, basically ignored this. So I paid for nothing, now have to see another endo for another opinion. By the way, Dr claims digital xrays are too low resolution so insists upon taking old fashioned film exray- rediculous, how can a 1" film show more detail than a high rez digital image which can be enlarged, adjusted for contrast etc. I'm sure some folks have had good results but in the end, you want a friendly, open and honest opinion and not someone who is seeking to protect a referral status w/a Dentist, and just adding charges for unnecessary Xrays. I still have no basis for the Dr's opinion nor is it consistent with references that say a retreatment is best option before doing an apicoectomy. I questioned why the canal filling had extruded outside the apex of the root and noted this appeared to be due to faulty work-Dr. defended this as proper but that's not what anyone else says.
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