I have been going to the same Dental place as it was close to my house and I was new to the Massachusetts area.
I always had an issue with Dr. Hootnick being late all the time and not acknowledging the fact it is wrong and unprofessional.
The last thing that happened today and the reason I am looking for a new place, is that I had my appointment at 8:30, dr. hootnick walked in to the office at 9am, relaxed and without any concerns he didnt even apologize. Started his day as any other day and I was ignored and left in the waiting room. The staffed was not nice about it and just told me "it is what it is" he has a long drive. I find this unacceptable.
He should respect mine and all patients time. If you schedule appointments at 8:30am you should be there, especially if I had called and made a point that I needed to be back to work.
About Hygienist: awesome! Lauren is great always on time, nice, knowledgable and friendly!
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