I acquired dental benefits through my employer back in 2009 and chose Dr. Rowe purely out of convenience(her business is 2 blocks from where I live). I should have done more research. I went in to get my two front teeth repaired(they were broken in a motorcycle accident) since the veneers which were applied by a dental student had cracked and broken after lasting nearly ten years. She did a full work up with x-rays, impressions, etc.. and gave me a price for two crowns which we agreed on, since my insurance didn't cover the total cost. She then proceeded to grind my two front teeth down to the little posts that would support the two new crowns and put a temporary plastic cover on them. I had to wait a couple of weeks while the crowns were made. When I came back to get the procedure finished she greeted me with "I'm going to need more money" saying my insurance wasn't going to cover what she thought and that I had to come up with the remainder out of pocket. My gut twisted up and my trust in her went down, but I didn't have much choice since she already had my money and wasn't giving me a refund. So I paid her the additional money to finish the job. The crowns were obviously mismatched, being that one of them was shorter and wider than the other but you wouldn't notice if I was running by while smiling. After the crowns were installed, she told me I needed to come back and get some cavities taken care of. It was at that point I knew she was lying to me and trying to scam me. I decided to get a second opinion and of course there WERE NO cavities. I never had a cavity in my life. So three years later, one of the crowns cracks in two places and crumbles. I went back to Dr. Rowe to see if she would stand behind her work and fix it. She WOULD NOT. She wanted to charge me full price again to replace it, saying they're only guaranteed for a year. Unbelievable! She obviously doesn't care that this is her reputation walking around. The worst part of this whole thing is the mental and emotional toll this is taking on me. I feel so unattractive, especially to my girlfriend and I'm struggling with daily bouts of depression and anxiety. Luckily my girlfriend loves me unconditionally and tells me she doesn't notice. So now I have to save the money required to replace the crown since my dental insurance only covers replacement every five years. I WON'T be giving it to Dr. Rowe!
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