I had the unfortunate pleasure of getting my root canal procedure done with Westbury Smile Center in Westbury, NY in January 2012.
After the procedure I went to the receptionist (Karla – who has since been fired) and asked her what my co-pay was. She told me that she had to call my insurance company to find out, so she said I will find out and let you know.
In April I received a call on April 5th that I had a balance due of $398 dollars. I gave them my credit card over the phone and had them charge $398. Couple of days later I received the explanation of benefits from my insurance company and on that it clearly said that the Patients responsibility was 293. Westbury Smile Center overcharged me by $105.
I called them up and asked them to explain this and the new receptionist who does billing too, told me that it was told to you that your co-pay will be $400. I faxed over the explanation of benefits on April 9th however she was adamant that what I was charged was correct.
I then called my insurance company and conferenced in the doctor’s office so that they could talk, however she kept on saying that the amount charged is correct. Later the doctor’s office said that they had used the wrong billing code and will correct it and resubmit to the insurance company. They had said this on May 10th, however nothing new has been submitted to the insurance company.
On June 26th, 2012 I went to the office in person to speak to the Dentist – Dr. Rafya Sandhu and she flat out refused to talk to me. Not only that but she was extremely rude and said if you don’t leave I will call 911. I only wanted to discuss the situation with her as I had hit a brick wall talking to her staff. I went there thinking that she will listen to me in a professional manner as she is educated and doctor. But her attitude was worse than that of her receptionist.
Today, June 27, 2012 – I still don’t have a resolution. I have been overcharged by $105.
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