About Front Desk: His front office is run by his wife who is rude and unfriendly. She would make phone calls to me, hang up and then say she never called, many times over. Sometimes I wondered if I was ever going to get an appointment made at all. She complained about filing my insurance, caused problems "not" faxing my dental records to another dentist when she promised she had and then I got kicked out as a patient because she said I was too difficult to work with, as she sobbed in front of her husband Dr. Willoughby. She's not stable and I don't miss that. I don't understand to this day why he allows her to undermine his business like this. Not all family members should be employees.

Front desk:

I know this doctor: 6 years