My wife went to Dr. Bryant to replace a broken crown on her upper left front tooth. The Dr. promised satisfaction. On the day of the crown installation, January 25, 2011, the color did not match. My wife was sent home with whitening solution and told to apply it over the next several weeks until the match was satisfactory. Over the next couple months, she continued to use the solution and could not get a satisfactory color match. On 7 April, she went to visit the doctor to discuss starting down the path of getting a replacement crown. The doctor had stated previously that if we were not satisfied, he would replace the crown and we would pay a lab fee. On this visit, however, he refused to expend any more effort toward providing us with an acceptable solution. He flatly stated that he will not try to satisfy us any further. The only offer he made was to pay half of the cost for us to see another dentist to replace the crown. Our total out of pocket expense for this exercise is over $1200.
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