Dr. Mooberry is generally a wonderful dentist. However, since his wonderful receptionist Margo retired, his front desk staff has been poor at best. One woman in particular was very rude to me about losing my appointment ("the computer system's fault" and "the woman responsible no longer works here") and grudgingly rescheduled me a week later. When she realized I was very upset, she said, "Oh, we'll make it up to you." I decided not to walk out and never come back--I gave them one more chance. Well, today was my re-schedule, and Dr. Mooberrry "had family in town" and was running late (it was one hour after the office opened), and "probably thought his son Nick (a dentist) was coming in for him." I am now looking for a new dentist. I believe Dr. Mooberry is now thinking about retirement and customer care at his office is showing it. I used to be willing to put up with expensive dental cleanings because Margo and his hygienists are wonderful, but that is no longer the case.
About Hygienist: Dr. Mooberry's hygienists are wonderful. I hope they do not suffer because their dentist may lose clients due to poor front desk staffing.
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