I was the new patient, and I was treated nice.
Dr. Sophia has very welcome personality. She asked my dental history and spent time listening to it. Although I didn't really have a big problem (She did dental cleanings and exams, digital radiography, and tooth fillings for me), I believed I could trust her for big issues.
From the second visit that she did the tooth filling, the next 2-3 days, I felt pain at that tooth. I called her office, her staff was helpful, and Dr. Sophia told me to visit the office asap.
She examined my teeth, and told me to calm down, because it sometimes took weeks/months to feel normal. I was reluctant to believe her at first, but finally the pain went away after a week. I think the most important thing was I felt, she showed responsibility, and acted it, not just telling her staff to tell me
whatever on the phone.
Later, I got the bill from her office asked for the payment, which didn't cover by my insurance (Bluecross). Dr. Sophia was in the network of my insurance. The bill was acceptable.
If I need to find something I didn't totally feel good, it was Dr. Sophia & her staffs talked about their lives & other patients while she worked on me. But I didn't hear any bad words at all.
out of 5 stars
